FAQ

  • Enrollment duration.

    Students have 180 days to complete the course after purchase. If a student's access to a course expires, for example, due to an enrollment duration, a lapsed subscription or payment plan, or a set expiry date, (180 days) and they then re-purchase/re-enroll in a course, their progress in a course is saved.

  • Who should take an Online Course?

    Students join our online courses for a variety of reasons and come from diverse backgrounds, professions, and age groups. With online courses, you can:

    1) Advance your skill-set or begin a career change.

    2) Take the next step in your formal education.

    3) Ease the transition before entering a full-time academic program.

    4) Enjoy learning a new topic.

    Whatever the reason, our online courses are a flexible way of learning without disrupting your daily life.

  • What does AMA PRA Category 1 Credit™ represent?

    AMA PRA Category 1 Credit™ indicates that the physician has participated in an educational activity and completed all requirements for such an activity, that is expected to “serve to maintain, develop, or increase the knowledge, skills, and professional performance and relationships that a physician uses to provide services for patients, the public or the profession” as stated in the AMA’s definition of CME.

    Why do physicians need continuing medical education (CME) credit?

    Physicians use CME credits to demonstrate that they have participated in educational activities and obtained CME credit to document meeting the requirements of state medical boards, medical specialty societies, specialty boards, hospital medical staff, the Joint Commission, insurance groups, and others.

  • Claim your CME Credits

    Complete the activity and pass the final examination and obtain right away your CME Certificate by email. The CME Certificate received is a record of your CME credits. Print, share on social media and backup your record.

  • Are there prerequisites or language requirements?

    There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older.

    All courses are conducted in English. Video lectures include English subtitles and the option to pause, or replay lectures for better retention, as well as the ability to view the transcripts.

  • Do I need to insert my professional License Number?

    Generally, we don't require the professional license number unless the course you want to attend is aimed at CMEs. In the latter case, the license number is required as it must be communicated to the CME provider.

  • Do I need specific equipment to take Online Courses?

    You should have an up-to-date web browser such as Chrome, Safari, Firefox, or Internet Explorer. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection.

  • My payment did not go through. What do I do?

    We apologize for this inconvenience. We encourage you to reach out to your financial institution as further permissions may be needed to complete the payment. You are also welcome to write to [email protected] for further guidance. Please wait a full 24 hours before trying again. A strong Internet connection and up-to-date browser are strongly recommended.

  • Refund Policy

    We offer to all members a 30 days 100% money-back guarantee under 3 conditions:

    1) The refund request must be done within 30 days of the purchase;

    2) The user must have not watched more than five videos of the course, even if not entirely viewed;

    3) The user didn’t watch more than five videos from the special offer courses or from the content or a part of it.

    We offer 100% money-back guarantee.

    If you have watched six videos or more, you have no right to ask for a refund.

    If you asked for a refund after 30 days from the day you bought the course you have no right for a refund.

    Applying for a refund is easy, no questions asked, just send us an email.

    [email protected]

    THERE ARE ABSOLUTELY NO EXCEPTIONS